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COVID-19 ACCESS TO SERVICE UPDATE

(October 19, 2020)

Toy Mountain

***Attention - New This Year***

 

DUE TO COVID 19 RESTRICTIONS

THE TOY CENTRE WILL HAVE THE FOLLOWING

SAFETY MEASURES IN PLACE:

 

  • YOU MUST ATTEND THE TOY CENTRE ON YOUR SCHEDULED DATE AT YOUR SCHEDULED TIME
    FOR EXAMPLE:  IF YOUR APPOINTMENT IS AT 10:00AM ON TUESDAY DECEMBER 15th – YOU MUST BE THERE ON TUESDAY, DECEMBER 15th AT 10:00AM
  • ONLY 1 PERSON PER FAMILY WILL BE PERMITTED INTO THE TOY CENTRE
  • YOU MUST WEAR A MASK – NO EXCEPTIONS
  • WE WILL BE TAKING TEMPERATURES AT THE DOOR WHEN YOU ARRIVE
  • YOU WILL BE REQUIRED TO SANITIZE YOUR HANDS
  • YOU MUST PRACTICE SOCIAL DISTANCING

 

How to Register for Toys:

Call 2-1-1 to obtain an appointment at the Toy Centre

Registration begins on Monday, October 26th, 2020 and will run until Wednesday, December 23rd, 2020.

 

2-1-1 Registration Call Centre Hours

Monday to Friday 8:30am to 4:30pm

 

Toy Centre Location

1601 Telesat Court

Ottawa, Ontario

 

Toy Centre opens for Distribution on Monday, November 16th, 2020

Hours of Operation:

Monday, Wednesday and Friday 9:00am to 4:00pm

Tuesday and Thursday – 9:00am to 6:00pm

Saturday – 9:00am to 12:00pm

 

Please bring the following Documents to your appointment:

Identification:

Parents:  Photo Identification as well as something with your address

Children: Ontario Health Card, Birth Certificate

Proof of Income:

Acceptable items:  Pay Statement/Stub, 2019 Income Tax Return, ODSP Stub, Ontario Works Stub, Canada Child Benefit (CCB) Stub

 _______________________________ 

 
CFS (Food Bank)

  • By appointment ONLY
  • Mondays, Wednesdays and Fridays between 9am-4pm
  • To schedule contact 613-241-1573 extension 268/221 · Inquiries (for agencies) diana_javier@saobc.org
  • Note: Supportive Housing providers who have residents requiring our Food Bank services, can if they are able to, make arrangements to pick up their residents' food on their behalf:

Ø Send Diana Javier an email request for food request identifying:

o Client’s first and last name

o Client DOB

o Any relevant food restriction for any specific client

Ø Email request must be submitted to her by Friday each preceding week for order pick up available the following week.

Ø She will send an email confirmation of food order received along with specific time on Tuesday for food pick up.

Ø This is a reminder to clients with a scheduled food pickup: Vehicles are not permitted in our parking lot. You are advised to seek parking across the street.

*Unfortunately we are unable to make deliveries at this time.

  • Vouchers available for extreme emergencies only. Please call at 613-241-1573, ext 268 to check eligibility.
    *** SA stores are all open.

 _______________________________

MoneyWise

  • By appointment only.
  • For inquiries, or an appointment, you may call a caseworker at 613-241-1573, ext 255 or 256.

_______________________________

LEAP

  • Services fully functional. No changes in services.

_______________________________

Food Services

  • Thanksgiving dinner cancelled.

_______________________________

Housing Response (HRT)

  • HRT staff working off site and reduced house visits.

 ______________________________

Street Outreach

  • Street Outreach fully functional, same hours.

 ______________________________

Shelter

  • No change.

 ______________________________

Special Care Unit

  • A few beds have been made available for quarantine until the quarantine residence opens.

 _____________________________

Life Skills & Stabilization Unit

  • No change other than classes and group activities cancelled.

 ____________________________

Transitional House

  • No change other than group meetings cancelled.

 ____________________________

Addiction Services (Anchorage Section)

  • Please note that we are not accepting any new admissions until further notice.
  • No outside meetings.
  • Classes cancelled for Anchorage and Stabilization.

 ____________________________

Correctional Services

  • Corrections staff working off site, email communications available.
    Intakes on hold at this time
  • SUP Classes on Hold.
  • CSO placements limited

 ___________________________

Spiritual Care Department

There will be a chaplain onsite most days for staff and clients to have one on one spiritual counselling and prayer.

• Chapel services for all groups are cancelled until further notice.

• Spiritual Care classes for all groups are cancelled until further notice.

• Spiritual Care Hospitality hour will be cancelled until further notice.

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