COVID-19 Access to Service Update

A few words from our 

Executive Director: Marc Provost

(March 27, 2020)

CFS (Food Bank)

· By appointment ONLY

· Mondays, Wednesdays and Fridays between 9am-4pm

· To schedule contact 613-241-1573 extension 268/221 · Inquiries (for agencies) diana_javier@saobc.org

· Note: Supportive Housing providers who have residents requiring our Food Bank services, can if they are able to, make arrangements to pick up their residents' food on their behalf:

Ø Send Diana Javier an email request for food request identifying:

o Client’s first and last name

o Client DOB

o Any relevant food restriction for any specific client

Ø Email request must be submitted to her by Friday each preceding week for order pick up available the following week.

Ø She will send an email confirmation of food order received along with specific time on Tuesday for food pick up.

Ø This is a reminder to clients with a scheduled food pickup: Vehicles are not permitted in our parking lot. You are advised to seek parking across the street.

*Unfortunately we are unable to make deliveries at this time.

· Vouchers available for extreme emergencies only. Please call at 613-241-1573, ext 268 to check eligibility.
*** SA stores are all open.

· Adventure Summer Camp for 2020 has been cancelled. If you have any questions please send an email to: diana_javier@saobc.org



· By appointment only.

· For inquiries, or an appointment, you may call a caseworker at 613-241-1573, ext 255 or 256.



· Services fully functional. No changes in services.


Food Services

· Easter dinner cancelled.


Housing Response (HRT)

· HRT staff working off site and reduced house visits.


Street Outreach

· Street Outreach fully functional, same hours.



· No change.


Special Care Unit

· A few beds have been made available for quarantine until the quarantine residence opens.


Life Skills & Stabilization Unit

· No change other than classes and group activities cancelled.


Transitional House

· No change other than group meetings cancelled.


Addiction Services (Anchorage Section)

· Please note that we are not accepting any new admissions until further notice.

· No outside meetings.

· Classes cancelled for Anchorage and Stabilization.


Correctional Services

· Corrections staff working off site, email communications available.
Intakes on hold at this time

· SUP Classes on Hold.

· CSO placements limited


Toy Mountain

Information on the 2020 Toy Mountain Campaign will be updated in the Fall.


Spiritual Care Department

There will be a chaplain onsite most days for staff and clients to have one on one spiritual counselling and prayer.

• Chapel services for all groups are cancelled until further notice.

• Spiritual Care classes for all groups are cancelled until further notice.

• Spiritual Care Hospitality hour will be cancelled until further notice.


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The Salvation Army Ottawa Booth Centre is a non-profit Christian organization committed to helping those in need.